S
Shareefah
1 reviews | Active since Jan 2025
13 May 2025, 18:08
Washing Machine trash from Game Mitchell's Plain!
Paid R10K for a Samsung front loader at Game Promenade only to have the glass of the door shatter three weeks later! According to Game and Samsung I broke the glass. The glass shattered whilst the washing machine was off so I wonder how they will prove this conclusion. Stay away from Game and Samsung. I am instituting legal action against the Store and Samsung!
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Game's replyOfficial
14 May 2025, 14:38Hi Shareefah, thanks for getting in touch. I sincerely apologize for the issues you've been experiencing with your Samsung front loader. We understand how frustrating this can be and we appreciate your patience in this matter. Your complaint has been elevated to the store management and we are currently waiting for their input on the next course of action. Rest assured, as soon as we receive their feedback, we will get back to you with the appropriate steps to resolve your issue. Thank you for bringing this to our attention. We value your feedback as it helps us improve our services.
Best regards,
Game's reply14 May 2025, 14:38
Official
Hi Shareefah, thanks for getting in touch. I sincerely apologize for the issues you've been experiencing with your Samsung front loader. We understand how frustrating this can be and we appreciate your patience in this matter. Your complaint has been elevated to the store management and we are currently waiting for their input on the next course of action. Rest assured, as soon as we receive their feedback, we will get back to you with the appropriate steps to resolve your issue. Thank you for bringing this to our attention. We value your feedback as it helps us improve our services.
Best regards,