Washing machine repair delay!!!

I am writing this on behalf of my mother Eileen Jordaan,who reported her faulty washing machine at Game Promenade on the 11th of July 2020. She was told they will log the complaint and that because of Covid 19 it will take 3 weeks before the technician will come out to fix it.

Saturday 1 August Eileen went to the Game store to ask when she can expect the technician to come out and Dezlin said she will follow up and contact her on Monday,Monday I called to speak to Dezlin but was told she is not at work,I then called the Defy call centre and was told there is nothing on their system,after that I called Game again and spoke to Cerwyn who provided me with the Job number,then called ***and was told the job was only logged last week Thursday and that we will have to wait THREE WEEKS again!!!

It's going on for the fourth week that we are without a washing machine and it is completely unacceptable and unfair that we need to suffer because of someone not doing their job properly.

Just to mention as well that this is the fourth time that this washing machine is broken,the washing bin smells like it burned and the spinner is also not working.