Washing machine nightmare

I purchased a whirlpool washing at game online. I first reported that it is not working properly on 5 September 2018. They promised to send a technician within 5 days. The technician did not arrive. I called them again and again informing them that the technician did not arrive until out of frustration I told them that I do not want the washing machine anymore and that they must collect it. It is only then that they decided to finally send a technician. However I insisted that I still do not want the washing machine. They agreed to collect it. To date it has not been collected. To top things off, everytime I call I have to tell the call center agent my issue afresh over and over again. One would think that I you give then the order number they would punch it in their computer and all the information would be there. Even after I told them that the washing machine is hindering my father's movements who is in a wheelchair, they still don't care. To date the washing machine is still in my home. I advise people not to purchase anything at Game because they don't care about their customers.