Washing machine

I bought a washing machine on Sunday a Hisense 13kg at Game N1 City it was delivered on Tuesday, I am so disappointed as the machine wash but it does not rinse and the drum inside is so loose I phoned Game and spoke to a Simba and he said Hisense will come fetch the washing machine I am still waiting for them to come and pick up the washing machine still waiting on a call from Simba as well and no apologies from them for the inconvenience so angry...