NM
Ntladi M

1 reviews | Active since Jan 2021

05 Jan 2021, 13:51

Was chased at GAME by sales rep

I went to Game store at centurion mall wanting to make a purchase and I enquired about the warranties and guarantees which the sales person was not showing any interest in assisting me...firstly I waited for about 15 minutes to get helped as 2 sales guys were busy helping one customer however I didnt want to make it an issue and I waited then when I get the assistance the store representative lacks interest in me and response with attitude whi h led me leaving the store with my kids to try other store who are customer centric and willing to assist me with what I needed to buy at GAME

I was told about sales guys at GAME and never believed a friend but now i trust and experience such a bad service from a company that just decided to sell clothes and wants us to come buy...NEVER.

Now I understand why the company is not doing so great and planning to retrench because of poor sales representatives

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Replies (4)
NM
Ntladi M's update05 Jan 2021, 14:00
Reviewer Update
Very very sad about this experience which I even asked to rather make a sale with a manager and was told the sales rep is the only person who can assist me and somehow I am force to go back to him to seek assistance

I refuse to be helped by someone who chooses they customers and not applying TCF to everyone who walks in the store

GAME store doesnt really practice TCF but promoting bad habit which will continously cause the store to suffer in terms of profit margins
NM
Ntladi M's update05 Jan 2021, 14:13
Reviewer Update
Just found what I was looking for from another store and the service was just something else and now ready to make a sale and await for my delivery...GAME is not the only store that has appliances and i am glad that HOUSE AND HOME as well as MAKRO are there to compete


Makro always delivers in terms of service and deals with a lot of customers daily but they still manage ...GAME you count customers in the store but still chase them away because of applying personalities and not valuing every customer the same
NM
Ntladi M's update08 Jan 2021, 09:50
Reviewer Update
I was promised 24hours for feedback and still waiting...GAME is really not taking their customers serious and I am glad we have Facebook and twitter to share our experiences since Hellopeter is not working for GAME to acknowledge their bad service while I wanted to purchase at Game centurion mall
NM
Ntladi M's update08 Jan 2021, 10:33
Reviewer Update
Thank you, I will continue my relationship with Makro and thanks to GAME for providing such a bad service which came as an eye opener about MASSMART and its retail shops