Warranty product, no response from customer service

Bought a vacuum cleaner in March ‘17 in Jhb. Moved to Herm****, product faulty. Gane Somerset West advised I take it to Tevo for quick repair. Drove 90 km each way. They replaced the motor, problem still persists. Promised to collect it from Herm**** and getting no response. Emailed Game customer service, no response from them either. Who is going to take responsibility for a ******* product under warranty when neither the retail store nor the distributor are doing anything about it.