TG
Thabo G

1 reviews | Active since Oct 2017

23 Oct 2017, 12:46

Warranty Procedure.

went to Game Store at Eastgate, as i needed help regarding a product that i bought 3 months ago.When i got to "customer service " desk , the 2 assistance that works were not helpful at as i was insulted instead of being help as a customer. I was told that the electronic that i bought , is not working because were i stay i got "coackraches.I felt disrespected as a person, and they continued to scream and shout at me instead of advising and helping me out.I was told to call CPA as they cant be able to help me. Yet i told that the item i bought carries a 1 year warranty. 23/10/2017 11:35

0
Replies (1)
Game
Game's reply23 Oct 2017, 16:02
Official

We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.

Please take note that if the reason is what you were told, that is not covered under the guarantee. However Senior Management will investigate this incident and if needed corrective action will be taken. They will also contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,