1 reviews | Active since Nov 2015
Warranty not met
I am so appalled by the service I received. I bought my television set (Telefunken) about a year ago under the impression that it had a TWO YEAR WARRANTY (that's what was said to me when the consultant sold me the TV) and I asked on numerous occasions if it had a 2 YEAR WARRANTY and he assured that it had. This year May my TV stopped working I went to the Game store where I purchased it from (Southgate) to repair it. To my surprise the warranty expired a month before it broke and they couldn't find the consultant that assured me that it had a 2 YEAR WARRANTY. The lady that assisted me with booking the TV in for repairs was unhelpful and rude to me and told me that Game doesn't give 2 year warranties on non-Samsung appliances and she if they book it in I would have to pay for the repair fees which I was willing to do (this means the TV was sold to me under false pretenses, if they sold a non-Samsung appliance with a 2 YEAR WARRANTY to me). They had my TV for over a month and wanted to charge me approximately the same price that I bought the TV for. According to my understanding I had a 2 YEAR WARRANTY ON THE PRODUCT THAT I PURCHASED CASH. WILL NOT SET FOOT IN GAME AGAIN!
We acknowledge receipt of your complaint with reference ***0 and apologize for your poor shopping experience.
The store is unable to get hold of you telephonically and you also do not respond to mails. Please contact Tebogo Chimpini, Store Manager at the store to discuss and resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***0 and apologize for your poor shopping experience.
The store is unable to get hold of you telephonically and you also do not respond to mails. Please contact Tebogo Chimpini, Store Manager at the store to discuss and resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
