AW
Angelika W
1 reviews | Active since May 2015
01 May 2015, 06:04
Warranty not honoured
Logik car radio still under guarantee. Power pack needs replacement but they say it is not covered by the warranty and require payment of half the original purchase price to proceed with repair. Surely a power pack inside the radio remains part of the item under warranty?
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Game's replyOfficial
02 May 2015, 10:48Hello Suneclipse,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed the management the team member made a finger error and the item will indeed be repaired under guarantee. The store will keep you updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed the management the team member made a finger error and the item will indeed be repaired under guarantee. The store will keep you updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply02 May 2015, 10:48
Official
Hello Suneclipse,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed the management the team member made a finger error and the item will indeed be repaired under guarantee. The store will keep you updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed the management the team member made a finger error and the item will indeed be repaired under guarantee. The store will keep you updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73