JK
Jaco K
1 reviews | Active since Sept 2023
10 Aug 2025, 13:12
Warranty issues
I bought a Bennett read kettle from them because it has a 2 year warranty,took it back because it stopped boiling and im still within the 2 year warranty period, but iwas told they can't replace it because I can't find my warranty email from tevo? Really? But im expected to pay my account every month on time.....disgusting.
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Game's replyOfficial
10 Aug 2025, 14:20Hi there Jaco, thank you for reaching out. I am so sorry that your kettle is not working as it should. Kindly be advised that the store can only assist once they received proof that you registered for the extra 1 year warranty with Tevo as there is only 1 year warranty with us. We apologize for the inconvenience caused. Should you require assistance, please do not hesitate to contact us.
Game's reply10 Aug 2025, 14:20
Official
Hi there Jaco, thank you for reaching out. I am so sorry that your kettle is not working as it should. Kindly be advised that the store can only assist once they received proof that you registered for the extra 1 year warranty with Tevo as there is only 1 year warranty with us. We apologize for the inconvenience caused. Should you require assistance, please do not hesitate to contact us.