warranty issues
I bought an iron at game westgate on the 14/01/25 & was advised it has a warranty of 3 months..the iron has stopped working when i take it back i am suddenly told that it has to be taken for assessment..it takes 21 days..I was never told of such upon purchase..they don't even offer a replacement or alternatives..what am i to use while waiting the 21 days
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
04 Apr 2025, 20:29i was not told upon purchase of that 21 day rule.mthat was not disclosed
's update04 Apr 2025, 20:29
Reviewer Update
i was not told upon purchase of that 21 day rule.mthat was not disclosed
Game's replyOfficial
05 Apr 2025, 10:58Hi Phumzile, thanks for getting back to us. I am sincerely sorry to hear about the issues you've been experiencing with your recent purchase and the subsequent service you've received. I can understand your frustration and we appreciate your patience as we work through the details of your case. At this time, your item is still under assessment. As soon as the evaluation is complete, we will notify you about the next steps. This could mean a collection of your fixed item, or if the item is found to be irreparable, a full refund will be issued. In the meantime, for better understanding of our terms and conditions, you may wish to review the information provided at https://tinyurl.com/5y2tarrn. Again, please accept our apologies for any inconvenience caused. We appreciate your understanding and look forward to resolving this issue as swiftly as possible.
Game's reply05 Apr 2025, 10:58
Official
Hi Phumzile, thanks for getting back to us. I am sincerely sorry to hear about the issues you've been experiencing with your recent purchase and the subsequent service you've received. I can understand your frustration and we appreciate your patience as we work through the details of your case. At this time, your item is still under assessment. As soon as the evaluation is complete, we will notify you about the next steps. This could mean a collection of your fixed item, or if the item is found to be irreparable, a full refund will be issued. In the meantime, for better understanding of our terms and conditions, you may wish to review the information provided at https://tinyurl.com/5y2tarrn. Again, please accept our apologies for any inconvenience caused. We appreciate your understanding and look forward to resolving this issue as swiftly as possible.