Warranty Hi Sense Fridge/Freezer - no feedback!!

I purchased a double door Hi Sense Fridge approximately 18 months ago and it has a 4 year warranty. The digital pad on the front is faulty and it keeps putting the Fridge into holiday mode so I went to Game and reported this. My husband mislaid the receipt of purchase but provided proof on his Diners club statement that we purchased the fridge from Game Pavilion and paid on the card. I also provided all other details pertaining to the Hisense Fridge. This was done on the 5th of November 2018. They now apparently have to search for the invoice at Game Head Office before they can send some one to assess and repair fridge. I went to Game on the 17th and there was no news, told me it takes at least two weeks, it is now over two weeks. I realise that yes we lost the slip but we do have proof and this is a fridge freezer that has been standing for two weeks faulty!! There is no sense of urgency as far as the customer is concerned, they rush you into making the purchase and when things go wrong you have to just wait. My story doesn't end here, I purchased a Bosch Top Loader Washing Machine from Watercrest about 6 weeks ago, the machine was making terrible noises right from the start, it took a week to get some one to come out (the technician falsely reported that he came to my house and checked machine) received an sms telling this, complained and then technician came a few days later, spent most of his time in my house on whatsapp and told me noise was intermittent then reported that there was nothing wrong with machine again. I then recorded the noise and Bosch agreed to take machine back from Game and Game replaced with another make of machine, this all took a month!! I have always supported Game but after these experiences I must say that I am wary to purchase anything else from them.