WALMART, MASSMART, but Game SA fails at online trading!

I placed an online order on 20 June 2020. I followed up on 1 July 2020 via email and received a response on 3 July 2020 that my items will be delivered by close of business on the 3 July 2020. When I didnt receive it on the 3 July 2020 I followed up again via email and received no response. I called in on 8 July 2020 and was told that the items have not been dispatched but the consultant will escalate the query. I even went instore to see if I can collect my goods instead but no-one could assist me at Game Cresta. I then received an email that my items are out of stock requesting banking details on 17 July 2020. No response to my email was received regarding my refund; except an email confirming cancellation of my order received 20 July 2020. I then called in to follow up on my refund and they dropped my call. DON'T EVER ORDER ONLINE FROM GAME STORES PART OF MASSMART POWERED BY WALMART. It's pathetic that a store backed by an international retail giant cannot effectively process an online order - especially during the COVID19 pandemic where all retailers are focusing on their online platforms. Communication is a BASIC fundamental of customer service which Game SA FAILED to do. DONT SHOP ONLINE AT GAME SA, YOU WILL BE LEFT HANGING AND EXTREMELY DISAPPOINTED!