WALKING THE EXTRA MILE

<p>On 24 Nov I bought a lawn mower at Game Boksburg. i used it once and when we want to use it the 2nd time it refuse to start. as it is still brand new I send it back to GAME bOKSBURG, but my driver come back with a repair slip that it will take 21 days to repair. i was devistated as this is a brand new lawn mower and it is rain season. i am not prepared to wait 21 day, as my garden will be like a jungle. i tried to phone but in vein, I was put on hold for 30 minutes where I lost my coll and drove to GAME, at the customer care counter I was waiting and waiting while the cashiers there were busy with their own conversation and thou there was an open counter I was just ignored. needless to say I lost my cool once again and urge to see the manager. What a big surprise after all this miss treatment. JOHAN STEENKAMP, manager at Game Boksburg, was very kind and immediately help me to try and solve my problem. he immediate said that he will take my lawn mower to the manufacturer tomorrow (7 Dec) and that he will make sure that I have my lawn mower back tommorrow or at the latest before the weekend. his kindness and understanding really make my heart warm and I want to thank him for his kindness after the mis treatment from the other personell. GAME can be proud of Johan Steenkamp and can employ more people like him. thank you Johan.</p>