Waiting over a month for my TV

I booked my TV in for repairs at Game Kenilworth as the screen was just giving a white display. I was told it would take 21 working days for the repair to be completed. My TV was booked in on the 6th of July and it is now the 20th of August and I still do not have my TV.

After a month of waiting, I tried calling the store and could not get through, I then called the call center and a consultant managed to get hold of the store and told me that someone from the store would call me back. I never received that call. I called the store a few days later and was told that followups would be done the Wednesday and all customers would be called with an update. I never received a call.

I then decided to go into the store on 17th August to ask why this is taking so long. I gave the person my ref number *** and even left my contact number as I did not have time to wait in the store. I was again told that I would be contacted. I am still waiting for that call and I still do not have my TV!!!!!

So I am sitting without a TV for over a month now and getting really ****ty service as I am having to call around instead of the store calling me. I would like some feedback on this. I would actually like a refund so that I may purchase a new TV from a different place.