Waiting in the Dark: No Communication After Returning Faulty Laptop to Game Mall Of Africa

I purchased a laptop from Game Mall of Africa on 1 May 2025, which stopped working within 20 days. Despite being within the 30-day return period, the store refused an immediate refund or replacement, requiring an assessment first—a policy not disclosed at purchase. After returning the laptop on 31 May, I have received no updates on repairs despite multiple follow-ups. The admin manager, Ms. Kedibone Nyaluga dismissive attitude and poor communication have caused significant frustration. I am now formally requesting urgent resolution, transparency, and respect for consumer rights.