1 reviews | Active since Feb 2017

31 May 2017, 13:26

WAITING FOR DELIVERY

<p>I bought a fridge on 12/05/2017. Unfortunately I did not have transport so I phoned the store on 29/05 to arrange for delivery. Up until now i have not received a call. I've moved into a new house with no fridge. My groceries went off. I've been trying to get through to someone for a few hours now but no-one even answers th ephone now, they put the call on hold without answering. I need my fridge urgently. Game is not going to compensate me for lost groceries! I'm so disappointed with this awfu; service!!!!</p>

0
Replies (2)
Game
Game's reply31 May 2017, 13:38
Official

We acknowledge receipt of your complaint with reference ***5 and apologise for any inconvenience caused.

Senior Management will investigate this delay and will contact you with updated feedback.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply31 May 2017, 15:17
Official

We confirm that the store has contacted you and we await you in the store to pay for the delivery before it can take place.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,