waiting for a call back a month later

On the 9th of October I went to West Gate Game to purchase a HP Laptop for my daughter that was on special. It was a HP Intel Celeron that came with a HP 3IN1 Deskjet and Dicallo Laptop bag. I got the laptop and printer and was told they where out of bags and I should leave my contact details and they will call me. I have called the store about six times last month to inqure about the laptop bag since no one bothered to give me feedback. Every time I call I am told someone will call me back. yesterday i called and they again asked me to leave my phone details again and promised that I will get a call back...