Waiting a week for delivery. Say on there way Still waiting

Fir a week the courier service is emailing me the orde is out for delivery, they are on there way. Since last week and Friday. Even phone at 5 they confirm it will be delivered at 6. More than a week. Game complaints department tell how sorry they are. Do you expect me to be at home until????? Game should be worried if the courier service is given such service.