Waited for 45 minutes until we could be assisted

We went to Game in Canal Walk. When we got to the DIY & Auto aisle we saw 2 sales assistants and they were busy taking selfies. We needed assistance and they ignored us and left. We thought they would come back so we waited for a while until then we decided to walk around the store looking for someone who could assist us. We met another sales assistant who told us he would call the one who was responsible for the aisle. He went at the front to call the responsible sales assistant over the intercom. The sales assistant didnt show up. After a while we saw the 2nd assistant and he also went to call the one who was responsible for the aisle. Still he didnt show up. We even went to the manager & told him what was happening & he also called the responsible sales assistant. After a long wait of 45 minutes, the sales assistant came. He then helped a customer who came after us. We told him that we were the ones who wanted assistance. After he had finished assisting the customer he came to us. I told him I wanted to see his name tag (Denzil) because I would report what he did starting from the moment we arrived there while they were busy taking some selfies instead of assisting us. I told him that we were also customers & we had never received such bad service at Game in KC. He told us that the manager knew that he was working alone in that aisle. I reminded him that when we arrived in that aisle he was busy taking selfies with anothe colleague. He then asked what he could help us with. We told him that we were already fed up with waiting for so long so we needed to go home. Therefore, we left him standing. On our way out, we reported what happened to the manager. He also didnt seem worried that we spent 45 minutes waiting to be assisted in the DIY &AUTO aisle. He told us that we could be assisted. We told him we were going home & left.

We are very disgusted with what happened. I just could not believe we waited for 45 minutes for assistance. It is so sad that the sales assistants had time to take selfies instead of assisting customer.