Wait a week for delivery

Game gateway is the worst store to purchase your goods from. during the extended sale they had I bought a sleeper couch. which getting there I was not assisted and had to wait for 30min to be assisted. after purchasing I was told delivery will be the next day. I waited for 2 days and still didn't get it, after that they did deliver my couch a week later, which was the wrong one, I called and was told that they delivered it to the incorrect place. I called the store and sent to that department. I also called that complaints division who is the manager for the complaints department. he was not interested in taking note of my issue. I asked for his manager I was told that I need to email her, this call was made to the head office of mass mart. I then got the couch one and half weeks later. which had a manufacture fault. they insisted that I was not assembling it correctly. 2 weeks later I got my couch. last week they delivered another couch which was the same. I called and was told that they didn't update their system, game has cause me so much of inconvenience as I bought it for family coming over to visit which had to sleep on the floor due to this. till today they didn't have the decency to call and apologise.