JB
Julian B
1 reviews | Active since Feb 2011
22 May 2015, 08:12
Vodacom cell contract declined
I was a Vodacom customer for years and I tried to get a new contract tonight 21/05/15 through one of your service providers. I would just like to say well done for declining the new contract with me and when I asked why they could give me absolutely no reason at all for the refusal. Word of mouth marketing is the most powerful tool to promote a company, guess which way I will be doing your marketing.
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Replies (1)
Game's replyOfficial
22 May 2015, 09:38Hello JGB74,
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We understand your frustration but unfortunately this decision was not made by GAME but by VODACOM as they are your service provider. We have sent the application through to them for approval. We suggest that you contact them directly to find out the reasons.
Management will however contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We understand your frustration but unfortunately this decision was not made by GAME but by VODACOM as they are your service provider. We have sent the application through to them for approval. We suggest that you contact them directly to find out the reasons.
Management will however contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply22 May 2015, 09:38
Official
Hello JGB74,
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We understand your frustration but unfortunately this decision was not made by GAME but by VODACOM as they are your service provider. We have sent the application through to them for approval. We suggest that you contact them directly to find out the reasons.
Management will however contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.
We understand your frustration but unfortunately this decision was not made by GAME but by VODACOM as they are your service provider. We have sent the application through to them for approval. We suggest that you contact them directly to find out the reasons.
Management will however contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,