victimised wife

<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">We acknowledge receipt of your complaint with reference ********** 1 .</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincenre apologies.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> Please note we have escalated the matter to Senior Management for further and feedback will be provided.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> Regards.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Rina Taute</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Group Customer Service Advisor</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"><a style="border-style: none; text-decoration: none; color: #666666; outline: transparent none; -webkit-transition: all 0.2s linear; transition: all 0.2s linear;" ********** ********** <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Tel: 0 ********** 2273</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">all these replies about understanding customers frustrations but in actual fact its just words.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Lucas Game store manager called me monday and i told him i dont want anything from the store other than an apology for me and my wife in store we can come anytime., he said hell get back me by not end of the week.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">i did not want to hear about people getting disciplined or ......! thats the stores private business i shouldnt even hear about it, especially if he as a store manager cant fullfil hes promises, i now strongly believe theres a training requirement on cuatomer care, they can learn from their competators.</p>