Very Very Very Bad Experience

I bought a Mercer Laptop on the 23/Sep/2021..It only worked for 6 weeks and it was faulty . I returned it back to game Cresta and I was advised that it will be booked in for repairs I returned it on the 5th Nov 2021 and I was advised to wait for 21 days. On the 23rd of November I went back to the store as I did not receive any reference number that the laptop was booked in for repairs. On the day I was told the laptop was still at the store because they could not find the production name of the laptop , Then they said they will call me. I then called their complains Department on the 24th Nov 2021...Then after two days I received a call from Game Cresta that they have requested another provider to take in the laptop for repairs and I was advised of another 21 working days. I waited the whole of December no feedback and 21 working has passed. I then called Game cresta on 7th January 2022 I was told the laptop its still at the warehouse I must give them 7 days, I called again on the 17th January 2022, I was told they are waiting for the driver to deliver the laptop at their store, today its Thursday the 20/01/2022....its been three months waiting for my laptop that i bought cash and only used it for 6 weeks. Everyday I struggle with my school work , I have to stay at work after hours to complete my assignments were else I bought that Laptop cash as I am studying I didn't buy it to watch movies it is for studying. I think I have waited too long and It is now enough. Today Game must give me a new laptop I no longer want their refurbished or I want my money back. Vuyokazi Mathentombi-***.