1 reviews | Active since Feb 2014

17 Jun 2016, 13:16

VERY VERY UNHAPPY!!!!

<p>My logic 3 plate stove broke as the bottom element wouldn't get hot. As it is still under guarantee I took it back to Game shelly beach on the 11th of June. They advised me that the stove will be sent away for repairs and will take two to three weeks. I told them that I cant accept that as I need to still cook food to eet. They said that they do have a 2 plate stove (no oven plates only which was disgustingly filthy). As I buy my monthly groceries the month ahead all my food is already in the freezer and bulk of it is oven based foods. After explaining that to the manager he advised me that the oven will sent away on monday and he will personlly phone the repair center to request quick service in order for me to have the stove back by today 16 June as this they only amount have food I have thatcis not oven based. Phoned game today just to be told that the stove is far from ready as it was only sent away on the 13th of June. I dont have anymore food that is not oven based and neither can I afford to go and spend more money on food after ALL my food supplies for the month has already been purchased as per my budget. Today will be my last day that I will have food available thatcis not oven based. I am so sick and tired of pasta which is all I have been eating! The stove is still under guarantee and I need it back in a working order by tomorrow otherwise I dont know what I will be eating! If this is not sorted out by tomorrow I am going to return my 40" tv which I bought last week in order to get the money back so that I can go food to eet. </p>

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Replies (3)
's update17 Jun 2016, 13:19
Reviewer Update

And please I want feed back on this matter before the end of the day!!!

Game
Game's reply17 Jun 2016, 13:51
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter. We refer you to an email sent to you requesting a contact number.

On receipt thereof Senior Management will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

TEL: 0 ********** 2273

Game
Game's reply18 Jun 2016, 12:32
Official

Further to the above matter we wish to advise that Management contacted you to discuss this matter. As discussed the store will offer you a loan unit until your item is repaired.

We thank you for your support.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273