Very very poor customer service

This poor customer service happened twice since I went to Game EASTGATE on different days and it was both to return something the first time I went there I had bought the wrong item and I had to go return it. I went to the POS where they do returns and I got a lady there talking in the phone. She briefly told me someone is coming to help and continued with her personal issues on the phone. I stood there for more than 10 mins waiting while she was still on the call didn’t bother to check if someone’s coming or not. I ended up leaving came back an hour later and I had to wait again till someone came to help.

The second time I took snacks cause I saw a promotion by the isles. Got to the liquor POS the lady there looked annoyed she was the only one by the tills snd there was a long queue and didn’t bother to check if the pricing was right and sold them normal price had to go to the returning section again and I found the very same lady I saw the first time on a personal call and told me someone’s coming to assist I stood there for more than 15 mins waiting the lady came and she continued doing her own things packing items we had to continue waiting for another 5 mins before she finally assisted told her what happened and she said she doesn’t know. which made me wonder how the staff doesn’t know promotions that are launched in the store. Overall the service sucks. -1/10 Looks like the staff doesn’t care about the customers. Improve the waiting time on queues and improve staff’s attitude especially by the POS they always look frustrated