Very very pathetic and terrible service

I bought a phone at Game and just after 14 days the touch is not working properly upon trying to return the phone9WITH EVERYTHING THAT IS REQUIRED) I was told by Thabiso Kekana that the phone must be booked in for repair,1st problem I don't have another phone to use and was not even offered a loan phone or anything of sorts,2nd problem apparently on a normal booking for repairs it takes 21 days(WHICH IS 3 WEEKS ALSO VERY LONG) but due to suppliers being closed I will only get my phone after a month,3rd problem I used my phone for a lot of business staff which I told him(Thabiso)who seemed to care less and less the more I tried to tell him that,4th problem he insisted I must have an alternative number he can call me at as its my duty and responsibility to have that option,(I travel a lot where the will be nobody I can give a number for) taking all the above into consideration I asked Thabiso to please refund me or offer a solution where I could have a phone he said It will never possible,I then told him I would then have to buy a phone as I do really need one which will mean even If the phone he has is fixed I wont need it anymore,as I am speaking the phone is with Thabiso and his customer care lady all I want is my my money as I am already looking for a new phone and hope not to ever ever set my foot in a Game store if that's how they treat their customers without simphaty.