VERY VERY BAD SERVICE

29th May 2019 = Game card was cloned and plus minus R4500.00 was spent on my account. I immediately reported it and the card was blocked, affadavit, game card copy, id etc etc paperwork was sent to *** on the 30th May 2019 because I had to sort out all the required docs first. to this day I still have not hear from the regarding my Game Account. I have emailed so may times, no response and I have phoned them and everytime its, next week, next week, next week?????? they told me it wpould take 32 working days its now 3 months later and still nothing has happened. I am very dissapointed in RCS GROUP service. I would just like some form of a response but nothing at all... PLEASE HELP ME WITH THIS. Thank you.