Very Very bad customer services

After I wrote my complaint to you in May, I was called at the game head office and they promise d to make a follow up on my TV with Game queenstown , at Game queenstown they called me to bring back the 55 inch plasma for assessment after 4 weeks I was told to come and collect the assessment result and they gave me a paper with an amount of R8000 which is above the amount I bought the TV with, I requested to see the store manager who told me these are not the results of assessment its just the quote so they are still waiting for the assessment results, on the 14 August 2019 the lady at client services called me for the assessment results and the assessment results stated that the plasma was cracked off which I didn't even watch the TV instead it cracked while I was waiting for it to reveal pictures. So they told me that they had nothing to do with it where as I returned to them within 48 hrs of buying the TV , on the 20 August 2019 I called game head offices , the guy who was attending my complaint said he will talk to the management and will come back to me up until today he never came back to me, while the lady at client services told me they have nothing to do with cracks, I also told her that there is nothing that I can do with a TV that I bought with R7000 and cracked without relieving any pictures, I said they must take it . Now my R7000 is with game stores queenstown and also the TV is with them.. Why they want us to buy from them and treat us like trash. They don't want to give me my money back (R7000) that I worked hard for, I swear I DID NOT WATCH THE TV, NOT EVEN A MINUTE IT CRACKED WHILE I WAS WAITING FOR IT TO REVEAL PICTURES. I am traumatized by the manner they handled my complaint

Please help Pumza in Queenstown my heart is broken please help...