Very upset
On the 22 of november me and my husband went go game cresta.I was looking for something but couldn't find it,I was directed to a guy his name is Patrick masekwa.I ask him were can I find the item I was looking for,imeadtly he had a very bad attitude. and said to me you don't listen to me.for me to talk to a customer that way is very bad publication to your store. I felt very humiliated as mg husband stands right beside me and he will never talk to me like that.so who gave the worker of game the permission to talk to loyal customers the wag he like.I am definitly not going to leave the matter here.and will take it further.at the moment I feel very upset and traumatised.????????? my cell nb 082_ ********** .Marie.I await a answer
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Game's replyOfficial
22 Nov 2017, 17:07We acknowledge receipt of your complaint with reference ***4 .
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply22 Nov 2017, 17:07
Official
We acknowledge receipt of your complaint with reference ***4 .
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,