VERY UNSATISFIED SERVICE FROM GAME.

A very annoying and poor services from Game. This is because I have been paying my installment on my GAME STORE CARD and LOAN which is included an INSURANCE of a loose cover for the past 3 years now without skipping a single month till this National Convid 19 Lockdown. This installment is is covered where by am paying for sothat when something happened the Game RCS insurance will have to pay my installment for a period of 6 months. As far as am concerned the government also request banks and every creditors to put a stop or hold on loans and debits. Game did this for a bout a month which was March. They then phone and gave me an email address for claiming the insurance asking them to be paying the installment which I did and the claim department responded with a form asking me to fill and resend it to them. I must also add letters and documents that stated that am not working during the lockdown. All this was done. I keep receiving calls from GAME COLLECTION department always telling me about my arrears and threatening me, yet I keep telling them that I have su mitted for the claim more than 5 times on the same process.. I don't know how many times I will be sending different letters stating from work stating that we getting our salaries. Which the insurance must be the one paying the installment for that 6 months till am stable to continue.. Collection is telling me to be phoning claim n follow up or I must be making payment. Why should I be the one calling and following up for claim yet when it was time to be deducting me both this two departments don't call me before they take the money and now that it's their term to act then I must be running after them? Secondly both departments are same company so why can't they community ate to each other to know what is happing on my account instead of me being the one to be calling and they will not even been answering instead put u on hold till ur airtime is finished. For christ sake am using cell phone not a land-line phone. Thirdly, recently I received a message from game stating that bcos am not paying my installment the insurance cover has laps.. This is seriously stupid.. I have been paying for something that is of no uses and benefit?

PLEASE MR PETER, KINDLY FOLLOW UP ON THIS FOR ME. Kinds Regards. SOLOMON NUBOUR.