1 reviews | Active since Dec 2021
Very Unsatisfied Game customer
I bought a Dell G3 Gaming laptop from a Game Store in Somerset West and in the first week I had the laptop already started giving problems. First by the laptop restarting, shutting down and freezing constantly. I then took it back to Game Tygervalley and they told me there was a problem with the laptop's software regarding the drivers and that the software licensing has expired but I did not have the laptop for even a year as I bought it recently. Then not long after that I had to take the laptop back because it gave problems with the keyboard and battery the keyboard not working and the laptop not being able to start or go on without remaining charged in and once the charger is removed the laptop would go blank. Making the laptop useless and unable to use. I was then told that the laptop's whole motherboard would have to be replaced and that the laptops warranty has expired. Even though I have proof that the laptop was purchased recently and has a 3 year warranty on it. After waiting for more then a month for feedback regarding the laptop because I continously had to call after Game which made me feel as though they were ignoring me on purpose cause they could not give me proper answer regarding the laptop. Game now finally wants to repair the laptop but not with the warranty. So should I recieve the laptop after it's repaired and more problems occur the 3 year warranty that the laptop has would not apply. Which makes me convinced that Game sold me a faulty and old laptop in the first place. I would like a faster and proper response from Game regarding this matter as I had already waited for more than a month and keep on getting excuses. So far I'm done with Game regarding this laptop and want my money back asap because I'm not gonna struggle with a faulty laptop that was sold to me in the first place. I'm very disappointed and unsatisfied in Game customer services because of how they respond to my laptop query.
