GL
Garreth L

1 reviews | Active since May 2012

18 May 2015, 12:06

Very Unhappy Client

Good day Game<br> <br> I was in the Stellenbosch Eikestad mall store on Saturday to purchase a car seat for my child<br> When I got to the area where they sold the car seats, we came accross one with the price at the bottom of it of R799.<br> Only to realize this morning that we were overcharged by R200 as per the till slip which reflected R999.<br> When I confronted them in the store this morning I was given a whole story as to why they are not going to refund my R200 which I paid too much.<br> First I took them to the area where I bought it and actually showed them that the price tag was still there at the place where I took the seat.Then the lady who helped me took me to customer services and they were very unhelpfull sending me to another person who intern came to me with another pricetag saying that that was the actual price of the car seat.<br> My question :<br> Do us as customers have to look at the pricetag with a magnifying glass the moment we buy things at game?<br> What happend to customer service at game?<br> Why is the service so bad that I feel I should take the car seat back to the store seeing that they dont want to refund my R200 which I clearly paid too much through no fault of my own?<br> Wonderful service

0
Replies (1)
Game
Game's reply20 May 2015, 17:02
Official
Hello lombardgareth,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

Store management cannot get hold of you telephonically but did check the pricing on the shelve which is correct. It could be that a customer moved an item to another place. Whatever the case may be, kind contact the Store Manager Gawie Pretorius on Tel:*** to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73