Very poor service from Game Stores

It is small wonder that Massmart is looking to retrench staff from Game Stores, and to possible close down the stores. I placed an order with Game on the 26th June 2020. The delivery was promised for 12 to 14 days. On the 2nd July I received a confirmation:

“Your order has been dispatched from our warehouse and its making its way to you. Our courier partner will contact you soon with your tracking information.”

On the 9th July, having heard nothing further, I emailed a query to Game and received a reply "Kindly be advised that online delivery takes 10-14 working days and you can expect delivery for the latest 16.07.2020 as that would be the 14th day for delivery."

Today is the 21st July, and I have heard or seen nothing further from Game. I am still waiting for my order to be delivered. They have had my money since the 26th June, but have provided no service. If this is the level of service that Game maintains then they surely need to be closed down.