Very poor service

I am very annoyed at this moment. Game RCS service is very bad. Since May I phoned for assistance of which my account is even up to date paying more than my monthly instalment non of customer service and payment arrangements did to assist me with my query I ended sending emails even today they haven’t rep****. I paid in June 2 payments 1st and the 11th but I was told I am owing On the 1st I paid R1700 and on the 11th I paid R11 000 I asked one of customer service lady that I need to pay 50% and above of my balance and I am asking to change my monthly instalment and the duration due to the fact that this Covid affected me to avoid bad record I need arrangements and I was advised consider it done by customer service and as for payment arrangement they said I need to be in arrears for them to assist me. In a month of July I received a statement with the same balance and instalment and a phone call that I am owing I spoke to Akhona and I asked him he must ask his supervisor to call me even today supervisor hasn’t phoned me. I phoned last week I spoke to customer service who took my details after I paid again R1700 that I need to speak to supervisor even today non of them phoned me. Your service is pathetic it’s stinking it disgusting for such a big company with poor service *********** supervisors and untrained consultants who mislead and lie to customers. I am very disappointed and annoyed.