Very poor service

I wrote a review about Game on hello peter and received a response the same day. However, all they were interested in was the part about about retrieving my receipt, they did not take the time to see that my real frustration was that i have been sitting for weeks with a non-operational television which is still under warranty. since my review i received a call from Salome and she was helpful, however i'm still waiting for her to email me my receipt for my records. then i received a call from Brian, who informed me that they will send through a technician, I'm still waiting for that technician even today. I received an sms from Hisense with a reference number, but that was it. No-one is giving me a date on which my TV can be repaired. this is so frustrating, as it seems that Game has now passed on the matter to the manufacturer, and I must see to finish....But I bought the TV from them, not Hisense, surely it's their responsibility to see this matter through