VERY POOR SERVICE!!!!!!!!!

I bought a AEG refrigerator from Game in Klerksdorp in February 2019 and arrange to pick it up from Game Mall@Reds (there was no current stock) and after a while they offered me the ridge standing on the floor and delivered it the 22nd of March 2019. The fridge start freezing my food/things in the fridge around June/July. I send out a request middle August and on the 21st of August 2019 we receive a sms of a Technician to come out, he took the armor (Afrikaans: Harnas) and only come and replace it 6 weeks later (4th of October 2019). A month later (5th of November 2019) the fridge started doing the same, I reported it again and up to today (5th of December 2019) there was no Technician that come to fix it. After several called (where they don't answer the phone) and in-store visits at Game, no response. To what point must it come for them to replace the fridge? I don't want it fix, I insist on getting a new one. Case Ref: 93-170073