VERY POOR SERVICE

I purchased a laptop at Game in the Mountain Mill Mall in Worcester, Western Cape. The laptop was faulty so I took it back. I was told it would be sent away and they would contact me regarding the outcome. At the time I received no receipt or reference number. My laptop was sent away 3 days later and the promise of a message from the floor manager, as soon as it was sent, did not occur. It is now 25 days later. I have driven to Game numerous times to enquire as to the fault and how this will be handled as I need to use my laptop to prepare for and teach struggling learners. The submanager I saw did not get back to me, so I saw the manager. Since then I have had empty promises of days on which I would receive my answer. The manager promised that he would make a decision himself on Monday the 13th of May. Once again I had to do the contacting and was given the answer that I could collect my refund today, the 15th of May. When I arrived at 11h:00 the manager had "stepped out"' of the shop for a while. A staff member phoned him and the reply was that he would be back in about 20 minutes. I teach extra classes from 13h:00 until 17:30, which I had made clear. I reminded him of the time limit I had to close the matter this morning, however, received no reply!