Very poor service

Item: Game
Rating: 1
Author: Sthembiso M

I bought a KIC fridge at Game Jabulani Mall for R7600 in May 2024 this and now in October 2024 the fridge is dead and I lost my food because it became rotten they sent the technician and recommended that the fridge must be replaced with another one from October till now I've been calling them they keep on promising they bring till today I'm left with the broken fridge while I paid cash what do you call that

Helpful (0)

Replies (5)

Game's replyOfficial

12 Nov 2024, 08:55

Hi Sthembiso, thanks for getting in touch. I humbly apologize for the inconvenience this matter has caused you, as I can understand it must be extremely frustrating to have lost all your newly purchased goods. I will be contacting you shortly, so we may discuss the way forward.

Game's reply12 Nov 2024, 08:55

Official

Sthembiso M's updateReviewer Update

12 Nov 2024, 09:34

Thank you for keeping your promise

Sthembiso M's update12 Nov 2024, 09:34

Reviewer Update

Thank you for keeping your promise

Game's replyOfficial

12 Nov 2024, 15:23

You're welcome and should you require any further assistance, do not hesitate to reach out.

Game's reply12 Nov 2024, 15:23

Official

You're welcome and should you require any further assistance, do not hesitate to reach out.

Game's replyOfficial

13 Nov 2024, 09:45

Hi Sthembiso, our agent has requested your details so the matter could be further escalated.

Game's reply13 Nov 2024, 09:45

Official

Hi Sthembiso, our agent has requested your details so the matter could be further escalated.

Game's replyOfficial

13 Nov 2024, 13:34

Hi Sthembiso, thanks for providing your details, however, the agent has requested the proof of purchase via email.

Game's reply13 Nov 2024, 13:34

Official

Hi Sthembiso, thanks for providing your details, however, the agent has requested the proof of purchase via email.