HJ
Harry J

1 reviews | Active since Mar 2010

11 Oct 2018, 12:36

Very Poor Quality Venetian Blinds (Decorland)

Purchased 5 of their Venetian Blinds Aluminum 25mm (Decorland). All of them are tied together with very flimsy string and tend to come undone and are of a very poor quality. The one which basically is falling apart due to the string which is coming apart was purchased from them on the 21 February 2018 decorland order number SBQ330974 and Game Shelly Beach invoice EAN ********** 068559 rece 0776 on 21 February 2018. We did inquire with the Game at South Coast Mall and we were informed that the string that holds all the blades together has no guarantee and that we would have to bring the blind in and they would send it to Decorland and this could take 6 weeks or longer and we would have to pay for anything that has to be done to fix their very very flimsy string!!!!!! I would not under any circumstances recommend these blinds to anybody as I guarantee you that you will have problems with these blinds. The string they use to control the opening and closing of the blinds is of a very poor and inferior quality.

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Replies (2)
HJ
Harry J's update11 Oct 2018, 15:47
Reviewer Update
The Branch Manager did contact us in this regard and I must say I am very impressed with your quick response and I am sure we will have the problem sorted out .Thank You.
HJ
Harry J's update15 Oct 2018, 09:44
Reviewer Update
After careful consideration we decided to call in the local Blind Supplier to asses the situation and they informed us that this is not the first time they have been called to fix Game(Decorland) Blinds. The quality of the string which is slightly thicker than a piece of cotton is really shocking. They( Decorland) use a very tiny piece of steel to hold the string in place and if this very tiny piece of steel is not properly clamped the string starts to fray and thus the whole blind starts to fall apart. The local supplier has undertaken to re-string the blind for us at a nominal cost. Game want us to take the blind to them and then they will send it to Decorland to asses to blind!!!!! You really don't need to be a scientist to see that it is poor quality string.