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Phillip W

1 reviews | Active since Dec 2017

12 Dec 2017, 15:04

Very poor online suport

On 22 November 2017, I bought a TV online at Game, after various phone calls to game head office and various apologies from their side the TV finally arrived 2 weeks later on 5 December 2017. When opening the box I noticed the TV screen was broken and at the bottom the front and back cover was open. I made various calls once again to head office and web support only to be placed on hold or asking me to leave a message and they will get back to me. On 7 December 2017 I went to my nearest store to see if they could assist me, there a very nice gentleman assisted me by contacting web support, the lady then advised me to send an email to web support with all the details regarding the matter including photos of the damaged goods and whether I want it replaced or refunded. I sent the email to web support with no reply, I then phoned web support again to find out if they even read my email, the lady then took my details and logged a call to Rehana. Rehana then suddenly rep**** to my email on 8 December 2017 and said my query has been escalated to the couriers and management, she will get back to me. Since then I have not received any feedback. So now almost 3 weeks since placing my order I have a broken tv in my house which is as useless as the responses that I have been receiving from Game.

Will never order online from Game again.......

0
Replies (3)
PW
Phillip W's update12 Dec 2017, 18:52
Reviewer Update
Thank you for the response. So how long does "Management" need to come to a conclusion? Before 2018?
PW
Phillip W's update21 Dec 2017, 11:29
Reviewer Update
So its been almost 4 weeks since I placed my order, after their previous response to this thread I am still waiting for "Management" to resolve this issue. I have been making various calls to web support, they referred me to Durban head office who simply does not answer their phones. When I eventually got through to them they transferred back to web support. This is very frustrating and probably some of the worst customer support I have received from any company this far.
PW
Phillip W's update18 Jan 2018, 15:17
Reviewer Update
I just want to give a follow-up. So after numerous calls again, I just want to thank Game head office for sorting out my problem. A guy named Jody (apologies for the spelling) at head office and a lady named Nono at Game Fleurdal Mall provided excellent service. They refunded me with no questions asked. After this experience, I will gladly do business with Game again. Thank you again, Jody (Head Office) and Nono (Game Fleurdal Mall).