Very poor Game service

Good day,

Extreme frustration with Game's online purchasing service.

I was initially told via email that I would be getting a refund for 2399 for a damaged bar fridge I returned to Game after about two weeks of trying to get Game to collect damaged fridge.

Game emailed me on the 21st of September 2021 stating that I would receive a refund and that the funds would reflect in my account within 14 days.

I have since purchased another fridge.

It is now the 19th of September 2021 I have still not received any refund and out of thin air a fridge arrives at my address. I was not told of a new fridge being sent to my address, all I was expecting was a refund.

It seems once the sale is made, Game forgets about its customer service.

I am definitely not going to be purchasing online from Game anymore.

Real uselessness (Game).

Regards