BW
Brian W

1 reviews | Active since Jan 2020

11 Dec 2024, 22:01

Very poor customer service experience

Bad customer service experience at Game beacon bay east London Was in the store to purchase a few items and saw a nice trolley cooler than box that had a price of R199.99 I ask the sales person if the price is correct and he looked at the label and confirmed. When I reached the till and my purchase came to R2500 I ask to check the prices and saw the cooler box scanned at R699.99.i called the till supervisor to go check and she saw the lable said R199.99 They called the manager on duty and explained it to him and he said that it was a mistake and that he will not give the item at that price in a very arrogant manner. What happened to the price you see is the price you pay.im very disappointed in Game Manager on duty name. Is ahkona toyisi ( very arrogant) My name is Janice Windvogel ***

0
Replies (9)
Game
Game's reply12 Dec 2024, 12:17
Official
You're welcome!
BW
Brian W's update13 Dec 2024, 18:05
Reviewer Update
I sent my number and I didn't receive1 call just to get an email stating that I don't have proof of a PI label and that they cannot honour anything
BW
Brian W's update13 Dec 2024, 18:06
Reviewer Update
1 of the Frontline staff accompanied me and the PI label was laying in thetrolley
Game
Game's reply16 Dec 2024, 11:00
Official
Hi Janice, thank you for coming back to us. If you have taken a picture of the label, we will be able to re-escalate the matter. Regrettably, we do require evidence of the PI label. 
BW
Brian W's update16 Dec 2024, 11:09
Reviewer Update
To me it seems as if you are making a lier of me. I'm sure you have cameras is the store. And one of the Frontline staff members saw it when we went to look
Game
Game's reply17 Dec 2024, 10:20
Official
I'm sorry, it's not my intention to make you feel this way. Regrettably, the store is unable to give the price you want as they require proof. 
BW
Brian W's update17 Dec 2024, 10:33
Reviewer Update
Hi one of your frontline staff accompanied me to go have a look
BW
Brian W's update17 Dec 2024, 10:33
Reviewer Update
i will know her if i see her
Game
Game's reply17 Dec 2024, 10:58
Official
Hi Brian, regrettably, the store has advised that they're unable to assist without a picture of the PI label.