Very irritated and angry client

I baught a washing machine 13kg Sinotec from Game 2 years ago. The consultant Prince Gomiwa sold an extended warranty to me which is two years. I gladly took the insurance and the machine was baught cash. Fast forward, 3 weeks ago a had a problem with my machine. My machine stopped working completely. I phoned game and lodged a claim and was asked to go the branch which is the one I baught the machine at. I sent my husband since I couldn't go myself and had to go to work. My husband dealt with Prince Gomiwa and after a week an assessor was sent to my house and he advised my husband that he will order parts for the machine. 3 weeks later the machine is still at my house and not fixed. I phoned Prince to enquire about the progress he reffered me to Vaxa the lady that was apparently dealing with my claim. I advised the lady that I would like to get my money back so that I can buy another machine since it is taking long to fix this machine. She said that the extended warranty only deals with fixing the machine and not the refunds. I told the lady that I was not advised of this information. It was new to me. She said I must consult my branch as she can't help me further. I asked her to ask Prince to phone me. On my telephonic conversation with Prince he confirmed that if the fixing of the machine takes long and or there are no parts for the machine I am entitled to get my money back. Prince also informed me that the lady had canceled the repairs for my washing machine because I demanded a refund. I asked Prince how does she cancel without confirming with me first.

Prince arranged a meeting with his branch manager which is Henning Mass. I must say the gentleman is very arrogant. He asked me why am I not giving their supplier an opportunity to fix my machine? Why didn't I read the fine print of my contract? Didnt I read the part that says the extended warranty is only paid if they confirmed that the machine cannot be fixed. And the waiting period is 6 months. He continued to say that I am blaming him for the whole situation whilst this matter should not even be with them but with their supplier. I advised him that this information that they are giving me is completely shocking and new to me. The consultant is supposed to inform the cost Omer of the important stuff in the contract especially the ones that might be a problem at claims stage. Henning Mass continued to say that even if he can refer me to hic CEO he will tell me the same thing. I felt so disrespected. I felt like there more they argued with me the more they taught I was stupid. I am still left without a machine. Without a way forward. Without a solution. Game stores you really disappointed me with this bad service.