VERY FRUSTRATED

this complaint is more for Whirlpool than Game as they are just the middle man but because i have tried calling Game today 4 times with no answer and sent follow up emails with no response i will put it under Game review and Whirlpool. my first email was 23 May and i received a call back from game and they contacted whirlpool who then got in contact with me and below is the outcome(my email back to game store manager):

Good Day

I hope you are well. As per the email below, I requested my washing machine to be fixed (whirlpool). Unathi contacted me and got the technician(Donovan) to come out to my place. He came and assessed and said that the rubber needs to be changed but it will take 10 days to receive, after this time my husband contacted him ( he never contacted us with an update) and he said it hasn’t arrived.

It’s been nearly a month now and still no word from Donovan, this is unacceptable that we have to wait this long. We have spent a fortune on taking things to be washed at the Laundromat (R25 per load over nearly a month for a family of 4’s clothing) and still have about another four loads at present to do, which I don’t have money to do right now. I feel that we should be compensated for the huge inconvenience and loss of funds.

Last night I did one load (four more loads to go) with my last R25 I must add that the machines take R5 coins and it is very difficult to get in change at the shops when you have so many loads to do so we have to go from shop to shop to make up for the balance of the loads and it is a huge inconvenience and frustration and we just get no contact at all from the technician or any representative of the company.

I then put the wet washing into my machine on the dryer function and the setting is for 3.5 hours but it went on for nearly 5 hours so I had to manually stop the machine. I noticed that it said one minute remaining, which took way longer than one minute and then it automatically went to 25 minutes remaining after showing 1 minute so there is a fault with that too now.

I am extremely dissatisfied and actually appalled at the lack of customer service. I would really appreciate it if this matter is addressed with urgency as I cannot be spending so much money on laundry and be this inconvenienced.