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MdPdP
Margaret du Plessis du Plessis

1 reviews | Active since May 2016

18 Jul 2018, 16:16

Very dissatisfied customer

Game Stores at the Pavillion is dreadful. First you can't get through to their switchboard. Then when you report a fault with one of their electronic good (Defy Stove) they do not phone you back. This has been an ongoing problem since 1 June 1918!!!!! I am sitting here having to cook for 5 people and NO STOVE. Every time I try and switch on the stove it kicks out the DB Board.

0
Replies (4)
Game
Game's reply18 Jul 2018, 16:28
Official

We are in receipt of your complaint with reference ***9 and apologise for any inconvenience caused.

Senior Management will log a call for a technician to attend and will advise you accordingly.

Regards.

Group Customer Service Advisor

***

Tel: ***73
/rt

Best regards,

MdPdP
Margaret du Plessis du Plessis's update19 Jul 2018, 05:50
Reviewer Update
Eventually got a call back and was told I will have to wait 24 to 36 hours for someone to come back. I hope you all enjoy your COOKED meal tonight!!!!!!
Game
Game's reply19 Jul 2018, 10:31
Official

We confirm that Management has contacted you to advise that the item is under Extended Warranty and it may take up to 72 hours to assist.

We trust this matter will be resolved soon.

Regards.

Group Customer Service Advisor

***

Tel: ***73
/rt

Best regards,

MdPdP
Margaret du Plessis du Plessis's update19 Jul 2018, 10:56
Reviewer Update
What do the staff at Game, Pavillion care? They go home and eat well while we have to have cold meals. Never ever will I buy any large appliances from this store.