Very Disappointed with Game – Poor Service Across Stores

I’m writing this review with deep disappointment and frustration after visiting three different Game stores – Fourways, Rosebank, and Clearwater – in search of the R399 special (10kg flour, 10kg rice, and 5L cooking oil).

I first went to Game Fourways. When I asked about the special, I was told they had no cooking oil – which I accepted. But when I asked which other Game stores had stock, I was ignored. The staff spoke in Tswana (unaware that I’m also Tswana) and assumed I had dropped a sugar packet another customer left behind. They made rude and judgmental remarks about customers thinking they’re uneducated. It was insulting and uncalled for.

At Game Rosebank, I received what seemed like better service. A staff member offered to call around and told me that Clearwater had the items. I drove all the way there, only to be told they never had stock since the promotion began – and no one had contacted them.

This was frustrating and a complete waste of time and fuel. Why didn’t Fourways check properly before sending me on a wild goose chase? Why run a promotion without stock and not even place a simple notice on the shelves?

Game needs to improve customer service, communication, and internal coordination across stores. I’m very disappointed.