Very disappointed. I need answer

Hello! I have a problem and I need your assistance and your help. On saturday the 09th of April 2022 at 04h40 pm I bought a TV "Hisense 70 inch" at Game store Festival Mall for R12999. The agent who assisted me checked the TV in front of me and everything was fine. At 5pm, when the shop was about to close, one of the Game's agent accompanied me to put the tv in my car. But instead of him passing where the trolley usually pass (the trolley passage), he passed through a step where usually the pedestrians use and the tv has had a movement.

Once at home when I plugged it and switched it on, I saw a crack on the tv and the screen was not showing.

The next day, on sunday 10th of April, I went there to explain to them the situation and actually find a solution, but they didn't want to hear me and the only thing they was saying to me was that I signed the paper the day before that everything on the tv was ok.

I asked them to check on the cameras so that they will see what I was talking about the passage that the Game's agent took with the trolley but they refused. Now I am completely lost and It takes me several months to save my money to buy that tv in this hard time with Covid pandemic.

I am very frustrated to be treated like I am not a human being. I didn't even enjoy my tv for one second. Can you imagine? And it is like the management of Game store Festival mall dont care about my situation. I left the TV there by the store and they did not come back to me until now.

I need to be heard, to have my tv in the good condition. I don't have any extra money to spend as I have already pay R12999. The only thing I ask is to watch the camera. It too painful for me to save my money like this to buy my tv and at the end to have this result. I am crying. R12999? Is this time? No it's painful.

For me there are only 02 options that can explain this situation 1- either they have changed the tv when packing it in the box so they gave the broken one, 2- the fact that the Game's store agent passed through a step.

Because I drove and I handled the TV with care.

I have my receipt.

Kind Regard