Very Disappointed 😞

We purchased a Chest Freezer at Game Alberton City on 11th of December 2021. The model is : Defy 195L Chest Freezer DMF 513.

It was delivered on the 14th of December 2021 but the problem is when we switched it on the next day the Freezer switched on but didnt ever get cold , we tried different settings but without any success.

We went back to Game Alberton City on the 17th of December 2021 to inform you about the situation you referred our complaint to Defy by calling them and we received a Reference No. : *** afterwards we were told that a technician from Defy would assist us in three working days .

The technician called 22nd December 2021 from *** and told us he is on his way but he never came and never even inform us why he never came.

On the 22nd of December 2021 I wrote a email to Defy and Game and Game never called back till this day .

On the 23rd of December 2021 the Defy Technician finally came and inspected the freezer and told us the freezer doesn't have a compressor built into it.

On the 24th of December 2021 we decided to take the freezer back to Game Alberton City but when we came there we were quite surprised that the staff wasn't helpful at all, no one wanted to help us they send us around from person-to-person until they finally refered our matter to the Manager but it was the same with the manager he kept us waiting for a very long time his staff even got impatient as well and one wanted to phone him on his personal cellphone when he came he didn't speak in a professional manner to us he was "arrogant" and acted as if the problem was on our side and not your side. He offered our money back because he said they couldn't replace the freezer with a other one because he said the warehouse was already close , if it wasn't for him and his staff that wasted alot of the time we would have found that the warehouse was still open. We decided to take the refund thats being offered because we wanted the Freezer for Christmas and New Year's day but it wouldn't have been possible to get it before then and because we got poor service we took the money, money which didn't even included the delivery fee and the money we spended on hiring a truck to return the freezer. So disappointing.

On the 5th and 6th of January 2022 Defy called us from the number *** because they wanted to replace our Freezer weeks after we actauly bought it and we told them that we returned it to the store that sold us the Freezer.

We consider ourselves as proud Game customers , over the years we have been loyal to this brand and this brand has repaid that loyalty with quality appliances and service , but this time we really feel let down by Game.