Very disappointed and dissatisfied client 😔

Good day. I had a very unpleasant encounter with your store manager whom I believe is Bennie Van Rensburg at your Somerset Mall branch on Friday 12 December 2025. I bought a printer from game on the 26th of November 2025. The printer started giving problems and would cut off when printing. I took the printer back to the store on Friday and informed the staff of the problem. They said they will have to send it away to have it assessed. I told the sales man that I don’t want a refund, I simply want to change it for a more expensive and reliable printer. I was informed that they cannot grant my request. I then requested to speak to the store manager and told him that I don’t feel that I’m being treated fairly for they sold me a faulty printer. He raised his voice and said in a very firm manner that I should stop saying that they sold me a faulty printer. I raised my voice too and said that I feel I’m being treated poorly and that I shouldn’t be kept liable for something that is not my fault. Prior to this, two staff members checked the printer and made copies of the game pamphlet to check the printer. I told them that I just purchased a new cartridge the day before and threw the other one out for I thought it was the cartridge that was maybe causing problems. Mr Van Rensburg claimed that the law does not allow them to change the printer.. which law is that exactly??? The CPA clearly states that the consumer has three options when a device is faulty within the first six months of purchase. A choice of repair, replacement or a full refund at the supplier’s cost without penalty. I was not given a choice!! Mr Van Rensburg addressed me in a very unkind manner and treated me like I was not a client. I started crying and walked away because I didn’t want them to see that I’m crying. This was extremely stressful and I’ve never felt this embarrassed in my life. To make matters even worse, Mr Van Rensburg came to my place of work today, requesting the owner of our establishment ( he is in the USA ) details for he wants to speak to him about what happened!! Why couldn’t he sort things out with me??? I’m absolutely flabbergasted by all this. I have a recording of our conversation in game. I will happily send it through to your head of customer service should you request it.